Terms of sale

1. Who we are

Kind Paws (kindpawsco.com) is operated by [Company Name], [Registered Address], registered under [Company Number], VAT number [VAT Number]. Email: support@kindpawsco.com.

2. Scope

These terms apply to every order placed with us by consumers resident in the European Union. By placing an order you accept them.

3. Products and prices

Product descriptions and images are given in good faith; colours on screen may vary slightly from the real item. All prices are in euros and include VAT. Delivery to EU countries is free.

4. Your order

When you place an order you make an offer to buy. We confirm receipt by email; the contract is formed when we confirm acceptance or deliver dispatch the goods. If an item is unavailable we tell you straight away and refund any payment.

5. Payment

Payment is taken by card (Visa, Mastercard) through our payment provider when you place your order. Card details are handled by the payment provider and never reach us.

6. Delivery

We deliver to the 27 EU member states, free of charge. Orders are dispatched within 1–3 working days; delivery times on our Delivery page are estimates. Risk passes to you on delivery.

7. Right of withdrawal

You have the statutory right of withdrawal described on our Returns & withdrawal page.

8. Guarantee

All products carry the legal guarantee of conformity for two years from delivery. If an item is not as described or becomes faulty, you are entitled to repair, replacement, a price reduction or a refund.

10. Complaints

Please write to support@kindpawsco.com first; we answer within one working day and aim to resolve every complaint within 14 days. You can also contact the consumer authority in your country or the European Consumer Centres Network (ECC-Net).

11. Law

These terms are governed by the law of [Country of the Company]. As a consumer you keep the protection of the mandatory rules of the country where you live.